Last updated: September 3, 2026
Digital products
Use The Village sells downloadable educational resources. Because digital files are delivered immediately and cannot be physically returned, purchases are generally non-refundable once download access has been provided.
When we can help
Please contact us within 7 days of purchase if:
- A file is corrupted, incomplete, or will not open after reasonable troubleshooting.
- You received the wrong file.
- You accidentally purchased the same product more than once.
- A technical problem prevents you from accessing your purchased download.
We will first try to correct the problem or provide a replacement file. If we cannot resolve a qualifying issue, we may provide a full or partial refund as appropriate.
Items generally not eligible for refunds
Refunds are generally not provided for a change of mind, purchasing the wrong product, failure to read the product description, or device, software, or printing limitations that were disclosed before purchase. Please contact us anyway if you need help choosing or accessing a resource.
Digital delivery
No physical item will be shipped. Download access is provided after successful payment. Customers are responsible for downloading and safely storing purchased files.
Refund timing
Approved refunds are submitted promptly to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.
Contact us
For purchase questions, download assistance, or refund requests, email UseTheVillage@gmail.com. Please include your order number and the email address used for the purchase. Do not email payment-card information.
Nothing in this policy limits any rights you may have under applicable law.